About
A positively dispositioned tech obsessed nerd with a wealth of soft skills seeking the opportunity to collaborate with great minds.
Sr. Application Support Engineer & Service Delivery Professional.
Connecting Support and Development to Streamline company Functionallity and Profitability.
- Email: leszaiser@outlook.com
- Diploma: Network Andministration and Technical Support
- Certifications: Azure Fundamentals AZ-900, Microsoft Fundamentals MS-900
- Remote/Hybrid: Fully equipped and ergonomically supported home office for outstanding work from home performance.
Experience, passion and an outstanding soft skillset that includes an attentive ear and a genuine empathy for people. I feel that I possess the necessary technical prowess and an amplified focused determination to become an efficient and dependable Technical Expert.
Facts
Value added support from day one:
Problems Googled
Users rescued from technology
"Your on Mute" meeting notices given
"Have you tried restarting?" helpful tips given
Skills
Embracing the Cloud with a focus on Azure, Accented with Advanced Windows troubleshooting knowledge and Issue trend idenification and resolution. Highlights include impecible communication and empathy skills while being comfortable in both Apple and Microsoft based ecosystems.
Resume
Being in the Technology industry for over 15 years has taught me so much, Humility has been the key to my success. With how much there is to learn and do in tech, keeping an open mind has been the only way I can keep up! This has included administering and supporting a very large Civil engineering firm that lead the industry in renewable power and engineering technology. Today, My role involves engineering a support system for a unique e-commerce solution, bridging a connection between Sales - Support and Development groups while improving SLA perfomance, performing Triage of active issues and finding solutions to complex tickets.
Sumary
Les Zaiser
Innovative and deadline driven Application and Service Support Engineer with 5+ years of experience Supporting, Implementing, Troubleshooting and Engineering user-centered Technical Applications and Support Systems.
- Waterloo, Ontario, Canada
Education
Network Andministration & Technical Support
2017 - 2018
Conestoga College
Completed with honours at a 3.99 GPA, Capstone Project Awardee, Included in course consulting for preceding classes.
Motive Power & Automotive Technologies
2010 - 2012
Canadian Automotive and Transportation Institute
Complete with a 96% average, Mentored other students for extra credit, assisted with advanced technical troubleshooting concepts.
Professional Experience
Senior Application Support Engineer
2022 - Present
Germany
- Lead in the design, development, and implementation of the Support Engineer role
- Managed Account Manager processes to increase productivity by 25%
- Synchronized support with the QA and SE teams to alleviate SLA delays by over 40%
- Identified key issues in company process and presented resolutions
Sr. Service Delivery Technician
2019 - 2022
Waterloo, Canada
- Advanced Troubleshooting on complex issues.
- Technical resource and software owner for Engineering and Civil software and tools.
- HelpDesk to Tier 3 Support.
- Windows on premises System Administration and Azure Cloud Support
Services
Apart from my experience and temperment, here are some of the highlights of the services I provide
Relax!
Tech can be frusterating.. at the best of times. Rest easy in knowing that I have a multitude of agression managment tools at the ready to difuse even the most excitable of circumstances.
Knowledge
Wait.. did I run into this last week? annoying recurring issues are the bane of any Support System. Build a Knowledge Base with me to prevent time loss on duplicate tickets!
Efficiency +
Parasitic time vacumes, over complex procedures, information silos and scope creep all have a role to play in reducing optimization. Allow me to locate issues in the process!
All That!
For years I have been enjoying the tech buffet of Operating Systems, Tools, Apps, Hardware and Software all while implementing and improving knowledge aquired.
Create
Need an out of the box thinker with an apttitude for creation? I love to create! Art, Music, Photography and Film making have intertwined my interests with the technologies that I love to learn, increasing my motivation and enjoyment of this process.
Amphibious
One of my most sucessful skills has been the ability to seamlessly intergrate into any ecosystem. I share a common ground with all people and can get along with anyone. This makes me an invaluable asset to any team. It doesnt matter what you know or what you can do, If no one can stand being around you long enough to prove it.
Testimonials
Tika Pradhan
Software Developer
I met Les during my time in GHD and I can attest to the fact that he is one of the best coworkers that i had ever pleasure of working with. He is very knowledgeable about the systems and technologies of computer software, hardware and other devices both inside and outside the company. Not only does he remarkably solve complex problems on a daily basis, he also goes above and beyond to research preventive measures for any issues that may arise in the future. He is also an excellent communicator, critical thinker and has an overall great personality who is always there to help people. I can say with utmost certainty that any concurrent or future teams will be extremely lucky to have Les.
Nicholas Nicholson
IT-JR Network Technician
I had amazing time learning and growing alongside Les at Conestoga College. Working with Les was always easy and seamless, he is very professional and knowledgeable. Les helped me when i had any questions, concerns or when I just needed to get a second opinion on any work I had. It is safe to say that, Les will be a great addition to any company, very positive individual and overall great friend!
Jeremy Kozub
Technical Account Manager at Cineplex Digital Media
Les graduated at the top of his class for two main reasons: Les was present every single day without fail, and when a problem arose Les took initiative to investigate and troubleshoot the issue. Les is dedicated to learning and advancing in the IT world, I hope to sit by his side in a professional role and would certainly recommend him to any organization - Les would be a strong asset!
Yash Shah
MBA, MSc, PMP®, PSM®, PSPO®
I’ve had the pleasure of knowing Leslie for about a year, during which we worked together on IT infrastructure projects. Despite being pretty strong at his technical skills, his ability to work in groups never stops amazing me. He's organized, punctual and can handle the toughest people and technical problems - effortlessly! No matter how tense a meeting, Les will make sure everyone leaves with a smile. As a team member or an individual tech guy, Leslie earns my highest recommendation.
Anthony Brown
IT Administration
Les started everyday early motivated and with attention to detail. He was a dedicated Network and System Admin not afraid to take on projects with an open mind and attention to detail. In group projects he strived and accomplished a Strong Demo presentation of acquired skills in Technical detail and Knowledge ! Les would be a great asset to any IT Team.